DELIVERY AND RETURNS

All of our orders are packaged in recycled paper mailing bags which can be reused by the customer - please do re-use them! We don't use any plastic and are working towards finding the most environmentally-friendly shipping options. The following shipping information applies to all products excluding our FINE ART PRINTS. Shipping costs for these are subject to different pricing due to their size and weight, and will be calculated at checkout

Please note we can not take any liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions for a parcel to be left at a porch or with a neighbour, we cannot accept responsibility if you do not receive your parcel.

UK DELIVERY

Local collection is FREE; postage will be refunded on collection. Please contact info@forivor.com if you are based in Hay-on-Wye or nearby and would like to organise collection.

FREE Standard UK delivery when you spend over £75

We aim to deliver your item within 3-5 working days. Postage cost is dependant on weight and will be shown at checkout. We use Royal Mail to post within the UK. Our standard shipping is second class signed for to keep costs down.

For orders placed before 11am, your item will arrive the next working day.

INTERNATIONAL DELIVERY

International shipping is FREE for orders of the following values:

USA - $175 
Europe - €150
Canada - $350
AUS - $400

All duties and taxes are INCLUDED at checkout

Delivery charges are based on the total weight and are calculated and shown at checkout. All taxes and duties are INCLUDED in the price paid at checkout with no additional charges due prior to delivery. We use an international shipping courier with tracking as standard for peace of mind; you will receive tracking information in your order confirmation email. Delivery times vary due to the variety of destinations that we ship to. Please contact us via info@forivor.com if you require more detailed shipping information for a specific country

RETURNING YOUR ITEM/S

We take the utmost care to ensure that our products are made to last and be enjoyed. 5% shrinkage is naturally likely to occur with washing and some colour fading over time. To protect your Forivor purchase and the environment, we recommend washing items at 30 degrees and hanging them to dry.

As long as your item has not been used, we happily accept returns. Please send an email to info@forivor.com to request a returns slip. Item(s) should be sent back in the original packaging within 30 days.

We cannot accept returns on our made to order items including personalised prints and textiles, or wallpaper.

Customers residing outside of the UK will be responsible for all costs associated with returning their order.

Parcels sent from outside of the UK need to travel with a customs declaration form. Please ensure that the parcel is declared as returns of goods to avoid incorrect tax/duties being applied to the parcel. Failure to do so may result in charges which will be deducted from the refundable amount.

Please note: We can’t be held responsible for overseas items that fail to reach their destination or are damaged in transit; therefore overseas customers may wish to send their parcel via a registered trackable service.

We cannot accept international returns of our Fine Art Prints, or of our made to order items including personalised prints, personalised textiles and wallpaper.

If you would like to return an item, please contact us via info@forivor.com

CAN I CANCEL MY ORDER?

If you wish to cancel or amend your order please contact info@forivor.com as soon as possible. If the team have not dispatched the order we will endeavour to make the requested changes.

If your order has already been dispatched then we will be unable to cancel or make any amendments and we request that you follow the return instructions (please see above).