All our orders are packaged in recycled paper mailing bags which can be reused by the customer - please do re-use them! We don't use any plastic and are working towards finding the most environmentally-friendly shipping options. The following shipping information applies to all products excluding our FINE ART PRINTS. Shipping costs for these are subject to different pricing due to their size and weight, and will be calculated at checkout.
LOCAL COLLECTION
Local collection is FREE; postage will be refunded on collection. Please contact info@forivor.com if you are based in Hay-on-Wye or nearby and would like to organise collection.
UK SHIPPING
From £3.50, depending on weight or FREE shipping on orders £200 and over. We use Royal Mail or UPS to post within the UK. Our standard shipping is second class signed for to keep costs down but offer an express courier option if you need your item more quickly.
SHIPPING TO EUROPE
Delivery costs between £16 - £22 and is calculated at checkout, based on total weight. We use Royal Mail or an international shipping courier for shipping to Europe with tracking as standard for peace of mind. Shipment times vary due to the variety of EU destinations we ship to and our shipments are now with DDU customs and duty charges unpaid. Please read our EU shipping update for more information.
SHIPPING TO USA
Delivery costs from £19 and is calculated at checkout, based on total weight.
SHIPPING TO THE REST OF THE WORLD
Delivery to all other destinations is charged at a flat rate of £25.
We use Royal Mail or an international shipping courier for shipping to international customers with tracking as standard for peace of mind. Shipment times vary due to the variety of international destinations we ship to. International shipments are sent DDU Delivery Duty Unpaid. This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of the UK.
Please note we can not take any liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions for a parcel to be left at a porch or with a neighbour, we cannot accept responsibility if you do not receive your parcel.
Please contact us via info@forivor.com if you require more detailed shipping information for a specific country.
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RETURNS
As long as your item has not been used, we happily accept returns. Please send the item(s) back in the original packaging within 30 days.
Unless the item is faulty, all postage (and, where applicable, customs and duties) costs are payable by the customer.
If you would like to return an item, please contact us via info@forivor.com
PLEASE NOTE: Items purchased in our Perfectly Imperfect sales are NON-REFUNDABLE
We take the utmost care to ensure that our products are made to last and be enjoyed. 5% shrinkage is naturally likely to occur with washing and some colour fading over time. To protect your Forivor purchase and the environment, we recommend washing items at 30 degrees and hanging them to dry.