Mailroom Manager and Digital Marketing Assistant
Part time role based in Glasbury, Herefordshire. There is also the potential for this role to be two positions with the Digital Marketing Assistant based remotely.

Key Responsibilities
The core part of the position is to fulfill Forivor’s online and wholesale orders. We hope this element of the role will give the right person the opportunity to get to know our products, our brand values and our customers so that they can grow into a bigger role within the company as we grow. You can find out more about our values here and our concept here.

Over time, the right candidate will expand their role to support Forivor's marketing as described below but we are also happy to consider applicants who would only be interested in the Mailroom Manager or the Digital Marketing position as stand alone positions.

Skills (Mailroom Management)
    •  Confident computer skills with experience of shopify and shipping platforms a bonus but our priority will be on someone who feels confident they can learn and adapt to new skills and platforms with ease and independently where possible.
    •    Attention to detail is a must in this role. We pride ourselves on the quality and consistency of our products and you will be a crucial part of this.
    •    Good written and verbal skills for liaising with customers by email or by phone where necessary.
    •    Good handwriting for the handwritten notecards would be preferable
    •    An interest in photography / film for social would be a bonus

Mailroom Management
    •    Preparing web orders in Forivor's mailroom using our shipping platform to choose the most effective and cost efficient way of shipping. Ensuring each product is carefully checked and packed, including hand-writing notes and gift cards before sending.
    •    Organising for personalised textiles to be delivered to our embroiderer in a timely manner and subsequently sent to customer.
    •    Liaising with customers regarding their orders where necessary, including helping resolve shipment issues as they arise
    •    Preparing and shipping wholesale orders when necessary
    •    Preparing and shipping influencer gifting items
    •    Quality control of new stock arriving from manufacturers
    •    Stock taking when necessary

Digital Marketing and a growing role within Forivor 

We are a small but growing company and are looking for someone who can take pride in ensuring the core part of their role fulfilling orders is completed to a high standard whilst potentially learning new skills in digital marketing and social media alongside Rebecca and Alice, Forivor’s founders. We would also consider this element of the position being done as a stand alone remote role for the right candidate.

This could include some of the below but also not be limited to:
    •    Helping build Forivor’s newsletter and digital marketing presence through creating and maintaining newsletter engagement using Klaviyo. Prior experience would be a bonus but we would be very happy to invest in training for this as a new skill for the right person.
    •    Managing paid social ads - again any prior experience in this would be a bonus but if not we are happy to invest in this as a new skill for the right person.
    •    Supporting Rebecca and Alice to maintain a consistent social media and online presence through helping us research and plan content for facebook, instagram, pinterest, tik tok, youtube, newsletters and blog posts.
    •    Proofreading Forivor content where necessary for website, books etc.
    •    Ad Hoc support on a range of activities when they arise such as planning and preparation of photoshoots, pop-up shops and trade shows. Some travel may be required at times.
    •    Supporting directors with organising digital assets such as photographs and film to reduce digital carbon footprint.
    •    Helping to organise the back-end of the website with updates to product details and refreshing pages when necessary.

Salary & Benefits

Starting salary is £13-14 per hour (£27,000 - £29,000 FTE) depending on the candidate's experience.
The position will begin at 9 hours per week (primarily for the mailroom role) which
will be split across Monday, Wednesday and Friday mornings to ensure timely shipping of orders. There are periods of time where we have more orders to pack and so some flexibile availability would be ideal. For the right candidate we would consider adding an additional 2 hours per day for the Digital Marketing assistant element of this role (making this a 15 hour per week position in total for both elements of the role).

Holiday entitlement is 28 days pro rata days per year plus bank holidays based on 9 hours a week. Forivor office closes between Christmas and New Year and is given in addition to pro rata holiday entitlement. One additional day’s holiday will be given for every year of service.

Application and Deadline
Please send your CV and a covering letter to Rebecca and Alice at by 1st May 2024